FAQs

How does your meal prep service work?

We make healthy eating simple. Each week, you choose meals from our rotating menu. We cook them fresh, then deliver them right to your door—ready to heat and eat in minutes. No shopping, no cooking, no cleanup.

Do you deliver to my area?

We currently deliver to Kailua-Kona, Holualoa, Kealekekua, Captain Cook, Waikoloa, Waikoloa Village, Waimea, and parts of the Kohala Coast. You can check if we serve your area by entering your zip code at checkout.

How do I store and reheat the meals?

Meals arrive fresh and fully cooked. Just keep them refrigerated and enjoy them within 4–6 days. Reheat in the microwave for 2–3 minutes. Please remove lid prior to reheating.

What if I have food allergies?

We label all allergens clearly on each meal. While we do our best to avoid cross-contamination, please note that all meals are prepared in a kitchen that handles common allergens. If you have severe allergies, please reach out before ordering.

Do you offer subscriptions or meal plans?

Yes! You can order one-time or subscribe weekly to save time and money. Subscriptions are flexible—you can pick and choose your meals. You can also pause, skip, or cancel anytime from your account dashboard.

What’s your cancellation or refund policy?

You can cancel or make changes to your order up until 24 hours before your scheduled delivery or pick up. If something goes wrong, please reach out—we’ll always do our best to make it right.

What kind of containers do you use?

Our meals are packaged in third-party certified compostable containers, reflecting our commitment to environmental responsibility. We’ve partnered with trusted and local suppliers. For more information about the materials we use, visit sustainableislandproducts.com.

When can I pick up my meals?

Our pickup hours are Tuesdays and Fridays from 12:00 PM to 6:00 PM. Simply select “Pickup” at checkout and visit us during those times. We'll have your meals packed and ready for you.

How does this service save me time and money?

Living in Hawai‘i means beautiful views—but also sky-high grocery prices. Between that and the time it takes to shop, cook, and clean, it adds up fast. Our meals are already cooked and ready to go, saving you hours each week and cutting down on your food bill. No wasted ingredients, no stress, just freshly made meals that make life easier.

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